PRIVACY POLICY FOR GASH LUXE

Welcome to Gash Luxe. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (Gash Luxe).

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the application.

1. Information We Collect

We collect information about you in three ways: information you provide directly, information collected automatically by the app, and information from third-party services.

A. Personal Data You Provide Voluntary

  • Account Information: Name, email address, phone number, and account password when you register.

  • Transaction & Delivery Details: Shipping address, billing address, and contact information necessary to process and deliver your order.

  • Customer Support: Information you provide when you contact our support team regarding a refund, order status, or technical issue.

B. Information Collected Automatically

  • Shopping Cart & Session Data: Information about the products you view, add to your cart, or remove from your cart so the app can maintain your shopping session.

  • Device Data: Your mobile device ID, model, operating system version, and IP address to ensure app stability and security.

C. Third-Party Data (Payments)

  • Payment Information: We do not store your credit card, debit card, or mobile money credentials directly on our servers. All payments are processed through secure, third-party payment gateways. They share transaction status (success/failure) and reference IDs with us to confirm your order.

2. How We Use Your Information

We use the information we collect to run Gash Luxe efficiently and provide a seamless shopping experience. Specifically, we use your data to:

  • Create and manage your user account.

  • Process your orders, manage your "add to cart" items, and process payments.

  • Deliver your purchased items to your physical address via our delivery partners.

  • Send you automated order confirmations, shipping updates, and receipts.

  • Respond to customer service requests and handle returns or refunds.

  • Prevent fraudulent transactions and protect the security of our application.

3. How We Share Your Information

We do not sell or rent your personal data to third parties. We only share your information with trusted service providers who help us run Gash Luxe:

  • Delivery and Logistics Providers: We share your name, phone number, and shipping address with courier and transport services so they can deliver your packages.

  • Payment Processors: Your payment details go directly to our integrated payment gateways to complete your transactions securely.

  • Legal Compliance: We may disclose your information if required to do so by law, court order, or government authority to protect our rights or the safety of our users.

4. Data Security & Storage

We implement robust technical and organizational security measures to prevent your personal data from being accidentally lost, used, altered, or accessed without authorization.

  • Your personal profile information is stored on secure, encrypted servers.

  • We retain your personal data only as long as necessary to fulfill your orders, provide customer support, or comply with legal, accounting, or reporting obligations.

5. Your Privacy Rights

Depending on your region, you have rights regarding your personal data, including:

  • Access: The right to request a copy of the personal data we hold about you.

  • Correction: The right to update or correct inaccurate personal information (which you can also do directly inside your app profile settings).

  • Deletion: The right to request that we delete your account and all associated personal data, subject to legal or contractual retention rules (such as historical tax/invoice records).

To exercise any of these rights, please contact us using the information provided below.

6. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our app features or legal requirements. When we make changes, we will update the "Effective Date" at the top of this page and notify you through an in-app alert or via email.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:

  • Email: support@gashluxe.com

  • Company Address: 27 Clement Hill Rd, Kampala